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Support ServicesWhen You Need to Focus on Core Business

Todayís organisations rely daily on technology to provide the business outcomes required to meet customer requirements. Whether this is as simple as surge protection of computer systems or as complex as asset management of facilities, no longer can organisations focus on supporting these areas in house. Clever organisations are outsourcing this expertise to specialist providers. SET is one of those providers and can help you achieve the following:

The necessity to embrace cost effective, proven and reliable technologies is now driving the need for more sophisticated solutions. Some of the services offered to support these are:

  1. Project Management
    Project management is a carefully planned and organised effort to accomplish a specific one-time effort. Project management includes developing a project plan, which includes defining project goals and objectives, specifying tasks or how goals will be achieved, what resources are needed, and associating budgets and timelines for completion. It also includes implementing the project plan, along with careful controls to stay on the "critical path", that is, to ensure the plan is being managed according to plan. Project management usually follows major phases, including feasibility study, project planning, implementation, evaluation and support/maintenance. SET Project Management Services are designed to assist you with the rollout of your new Asset Management solution, allowing you to focus on your core business objectives. SETís industry-experienced project managers are trained to guide project coordination, communication and project budget management to assure your projects are completed on schedule and within budget, avoiding costly overruns saving you both time and money.

  2. Needs Assessment
    SET will conduct a site survey that will provide the information necessary to design your Asset Management solution for optimal performance.

  3. Installation Services
    Installation Services can range in complexity from an upgrade of hardware or software to the implementation of a completely new solution, and in size from a single site to a national or global deployment. SET leverages the experience of more than a decade of large-scale, multivendor projects to ensure that your installations are completed on time and within budget.

  4. Preventative Maintenance
    SETís Preventative maintenance (PM) is a program in which the performance of your new Asset and Environmental Management solution is monitored and continuous corrective actions are taken to ensure peak efficiency. PM involves a planned and controlled program of systematic inspection and performance testing and analysis. The result of a successful PM program extends the life of the facilities and equipment, and minimises unscheduled downtime that causes major problems. It ensures that equipment is operating properly and makes sure that unscheduled breakdowns are held to a minimum.

  5. On-site Services
    SET provides Onsite Services with experienced ICT professionals, project managers and certified technicians. SET has the knowledge, experience, and dedication to bring together all aspects of complex diagnostics, repairs and deployments providing a cost effective single source for management, control and accountability.

  6. Service Agreements
    You have the right to expect the very best performance from your new Asset and Environmental Management solution... but life isn't perfect. A SET Service Agreement on the components of your solution may be an ideal companion to the manufacturerís standard warranty, providing more coverage and protecting your overall investment in your business. You will have peace of mind knowing that in the unlikely event of a failure, your product will be repaired or replaced quickly, minimising downtime.

  7. On-line Support
    SET provides 24 x 7 Service Management to address issues such as patches, technical help, and service-call logging and tracking.

  8. Remote Monitoring
    Increase confidence in the availability of your Asset and Environmental Management solution by tapping into the experience of SETís technical service professionals. With secure 24-hour monitoring of your system SETís Remote Monitoring Service is an economical and easy to use Web-based service that lets you respond to changes according to your escalation procedure. Reduce the complexity of managing your system; minimise the strain on internal resources, and enable ICT and facilities managers to meet availability objectives.

  9. Training
    SET can help professionals who want to learn how to maximise their Asset and Environmental Management investment. SETís trainers/instructors help system administrators gain valuable knowledge about and experience with the solutions SET has provided. You will learn how to troubleshoot system problems, configure and verify proper system operations, gather status information, trace the flow of data, and much more.

Contact SET for more information on or 1300 666 108.

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